Complaints Procedure
Complaints Procedure

 We sincerely hope that you have the confidence with us here at Richmond Court to approach the Manager or the Senior Carer in charge with your complaints, which can be then dealt with immediately & hopefully achieve an amicable outcome.

Or:

 If you may wish to forward a formal written complaint addressed for the attention of:

The Proprietors
Mr. & Mrs. D. and S. Sahni
C/O Richmond Court
16 St. James Road
Dudley
West Midlands
DY1 3JD
Tel/Fax: 01384 254442
Email: sangeeta.sahni@nhs.net   /  satish.sahni@nhs.net
 
Or:

If you are not happy with the outcome or actions taken by the management team you may wish to address your complaint to the following:

1.    THE CARE QUALITY COMMISSION
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Telephone: 03000 616161
Fax: 03000 616171
Website: http://www.cqc.org.uk

2.    ADULT SOCIAL SERVICES
Brierley Hill Health and Social Care Centre,
2nd Floor, Venture Way,
Brierley Hill,
DY5 1RE
Tel: 0300 555 0055

3.    Dudley Safeguarding                                                                                   Council House
Priory Road
Dudley
DY1 1HF
Tel: 0300 555 0055
https://safeguarding.dudley.gov.uk/safeguarding/

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