CQC INSPECTION
CQC Inspection Report
We are committed to always improving the service we offer at Richmond Court.
We are currently on a rating of GOOD in all 5 categories.
We are proud of our team and we are continuously working towards achieving higher standards.
We have invested back into the business and our team to strive for a high performance. Early 2019 we went fully digital on all our medication administration - which not only us but external medical professionals saw a vast improvement on how we administer medication safely. Summer 2019 we invested in Person Centred Software - we are now fully digital on all our care planning and care recording (paperless) - we have seen a great improvement on how data is recorded and how the system can alert all staff members on duty to any problems that may occur - e.g. fluid intake monitoring systems to alert staff if service users have had a lack of fluids throughout the day/night. Full access to person centred care plans and care needs are at the finger tips of every staff member on their mobile electronic devices.
We are working closely with professionals such as GP's, Enhanced Nurse Practitioners, Pharmacists, Dietitians, Occupational Therapists, Speech and Language Teams and Mental Health Teams to improve the service we offer. We are inviting these professionals into Richmond Court to inspect our service within their specialist areas so that we can identify our strengths and weaknesses and strive for excellence.
See what our regulators say about us:
(Click Link Below)
Our Recent Achievements
- 7th February 2019
– Food Safety and Hygiene Agency – Scores on Doors 5 Stars out of 5 Stars (Top Marks!)
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4th June 2019
– Dudley Infection Control Team Inspection – “since the last visit the care appearance and infection control issues have improved greatly”. All Green in all areas (Top Marks achieved)!
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19th June 2019
– Pharmacare Pharmacy Inspection – “This is your best audit so far, I can see how hard you have worked updating your policies and procedures, and medication seems to be far more robust now especially since you have switched to the electronic MAR Chart System. This is an excellent result + 98% score!”
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18th September 2019
– Older Personal Specialist Pharmacy Dudley MBC – “Richmond Court has activity responded to recommendations made from the last system review report. There are now robust systems in place to ensure that medicine management within the home is safe and efficient.” All Green Marks (Top Score achieved with no action plan required)!
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November/December 2019
– Care Home of The Month Award from the Dudley Enhanced Care Team for our work of Promoting Person Centred care in Hydration and for our commitment to deliver safe and caring services.
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21st January 2020
– We were inspected by Dudley MBC Social Services, the outcome of the assessment was our service is “Fully compliant” with the contract compliance monitoring system.
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29th January 2020
– Surprise Pharmacy Inspection from Pharmacare - “I have found no actions today. I have noticed a massive improvement in Richmond Court since your last inspection. This has been an excellent audit. It has been really good that you offered to help support the NHS too with their look at how to support homes with older person care. Keep up the great work.” Sukhy Somal (MRPharmS) Superintendent Pharmacist.
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5th & 7th February 2020
– Surprise Inspection from CQC. Rated GOOD in all 5 categories.
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11th March 2021
–Inspection from CQC in regards to infection Control. Rate GOOD in all categories with no areas of improvements necessary.
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6th July 2021
- Jacqueline Spittle wins Care Home Manager of The Year Award from West Midlands Care Assosiation.
